Help & FAQ

What is LiveNow?

LiveNow helps you step back from overthinking and see your thoughts more clearly. By analysing worries and thought patterns, the app helps you build awareness, consider more realistic perspectives, and take a practical next step.

How does the analysis work?

When you enter a thought, LiveNow uses artificial intelligence to identify possible thinking patterns and provide alternative perspectives. The analysis is designed for self-reflection and mental clarity and is not professional or medical advice.

Is LiveNow a mental health treatment app?

No. LiveNow is not a medical device and does not provide therapy, diagnosis, treatment, or professional mental health advice. If you need professional support, please contact an appropriately qualified healthcare professional.

How is my information handled?

Your entries are stored to provide features such as your history and insights. When you request AI analysis, relevant content is securely transmitted to our AI service provider for processing.

LiveNow does not sell your personal information or share it with advertisers. For more information, please see our Privacy Policy.

How do I change my password?

Open Settings → Change Password and follow the instructions to update your password.

How do I delete my account?

Open Settings → Delete Account and follow the instructions.

Deleting your account removes your account and associated personal data in accordance with our Privacy Policy, except where retention is required by law.

I forgot my password. What should I do?

On the login screen, tap Forgot Password? and follow the instructions sent to your email address.

Why isn't the analysis loading?

Check your internet connection and try again. If the issue continues, please contact LiveNow Support.

Do I need a subscription?

Yes. An active subscription is required to use LiveNow after any applicable free trial or introductory access.

How do I cancel my subscription?

Subscriptions are managed through Apple. You can manage or cancel your subscription through your Apple account subscription settings.

Will I lose my data if I change phones?

Your data is linked to your LiveNow account. Sign in on your new device using the same account to access your available account data.

How can I contact support?

You can contact us from Settings → Contact Us in the LiveNow app or by email at livenowapp@outlook.com.